1. Who we are
This Privacy Policy explains how Luiza Janiszewska, trading as Slavic Homemaking (“Slavic Homemaking”, “we”, “us” or “our”), collects, uses, stores and protects personal data in connection with our website, enquiries, bookings and home services.
Controller details:
- Owner and data controller: Luiza Janiszewska
- Trading name: Slavic Homemaking
- Business operator: Luiza Janiszewska, trading as Slavic Homemaking
- KvK number: 42034679
- VAT identification number: NL005445295B19
- Business address: Naritaweg 155M, 1043 BW Amsterdam, the Netherlands
- Email: slavichomemaking@gmail.com
- Privacy contact: slavichomemaking@gmail.com
- Phone / WhatsApp: +31 6 8400 1065
2. The data we collect
We collect only information that is reasonably necessary to answer enquiries, arrange and perform services, maintain quality, process payment, protect homes and access information, and comply with legal obligations.
- Identity and contact data, such as name, email address, telephone number and preferred contact method.
- Booking and service data, such as service address, property type, room or service selection, date, time, frequency, access instructions and agreed scope.
- Property and access data, such as key handover records, entry codes, alarm instructions, concierge details and parking information.
- Service preference data, such as product preferences, fragrance sensitivities, allergies or accessibility information voluntarily shared because it is relevant to safe service delivery.
- Communication data, including emails, forms, WhatsApp messages, call notes and feedback.
- Payment and invoicing data, such as billing name, invoice address, amount, payment status and transaction reference. We do not store full card or bank login details.
- Quality and incident data, such as service notes, complaint records and photographs provided by the client or created for quality control, damage assessment or proof of condition.
- Website and device data, such as IP address, browser, device type, pages visited and cookie preferences, depending on the cookies and analytics tools enabled.
- Marketing preferences, such as newsletter subscription, referral source and consent history.
3. Sensitive information
Please do not send medical, financial, identification or other sensitive information unless it is strictly necessary for the requested service. Where you voluntarily provide health-related or accessibility information so that we can safely adapt a service, we use it only for that purpose and, where required, on the basis of your explicit consent.
We do not intentionally collect personal data about children through the website.
4. Why we use personal data and our legal bases
| Purpose | Typical data | Legal basis |
|---|---|---|
| Answer enquiries and prepare a recommendation or quotation | Contact, property and service details | Steps before entering into a contract; legitimate interests |
| Create, manage and perform a booking | Contact, address, access, service and preference data | Performance of a contract |
| Take payment, issue invoices and keep accounts | Billing, transaction and tax data | Performance of a contract; legal obligation |
| Allocate team members and maintain quality | Booking, operational notes, feedback and limited quality images | Performance of a contract; legitimate interests |
| Protect clients, team members, property, keys and access systems | Access logs, incident data and communications | Legitimate interests; legal claims |
| Handle complaints, disputes and insurance matters | Communications, photographs, service and incident records | Performance of a contract; legitimate interests; legal claims |
| Send service updates and essential messages | Contact and booking data | Performance of a contract |
| Send optional marketing | Name, email, preferences and consent record | Consent, or legitimate interests where permitted for existing clients |
| Operate and secure the website | Technical, security and cookie data | Legitimate interests; consent for non-essential cookies |
5. How we obtain data
We obtain personal data directly from you when you use our website, complete a form, request a quotation, make a booking, pay, communicate with us or receive a service.
We may also receive limited information from a person or business authorised to arrange a service for you, such as a partner, property manager, estate agent, host, employer or concierge. The person providing the information must have authority to do so.
6. Who receives personal data
We do not sell personal data. We share it only when reasonably necessary for the purposes described above.
- Authorised Slavic Homemaking team members and contractors assigned to the enquiry or service, on a need-to-know basis.
- Website and technical providers used to host and operate slavichomemaking.nl; Google services, including Gmail and Google Forms; and other booking or cloud providers introduced and disclosed through the website before use.
- Payment providers and banks, currently including Mollie B.V. (processing iDEAL, card and wallet payments), Tikkie (an ABN AMRO payment service, used for bookings arranged directly through WhatsApp) and bank transfer.
- Google (Gmail and Google Forms), WhatsApp Business and Instagram where you choose to communicate with us through those channels.
- Bookkeepers, payroll providers, insurers, legal advisers and professional advisers under confidentiality duties.
- Public authorities, regulators, courts or law enforcement where disclosure is required by law or necessary to establish or defend legal rights.
- A buyer or successor if the business or relevant assets are transferred, subject to appropriate confidentiality and data-protection safeguards.
7. International transfers
Some technology providers may process data outside the European Economic Area. Where this occurs, we use providers and safeguards recognised under data-protection law, such as an adequacy decision, the EU–US Data Privacy Framework where applicable, or Standard Contractual Clauses together with supplementary safeguards.
Further information about relevant providers, transfer locations and safeguards is available on request where required by law.
8. Premium discretion, keys and access information
Homes, routines and security arrangements are private. Access information is restricted to authorised people who need it for a confirmed service.
Where possible, keys and access codes are stored separately from the full property address. We do not place identifying address labels on keys. Access codes are deleted when they are no longer required. Team members may not use access information outside the confirmed service or disclose it to another person.
Details concerning a client’s home, possessions, household, visitors, schedule, documents, security system or personal circumstances are treated as confidential and are not used for marketing or discussed outside operational necessity.
9. Photographs and before/after material
We may take limited operational photographs where reasonably necessary to record the starting condition, confirm completed work, support quality control, document an incident or respond to a complaint. We avoid capturing people, private documents, security information or unrelated personal possessions.
Operational photographs are not published. Marketing use, including before/after content, requires separate, specific permission. Refusing marketing permission does not affect the service. You may withdraw future marketing permission at any time.
10. How long we keep data
| Record | Typical retention |
|---|---|
| Enquiries that do not become bookings | Up to 12 months after the last meaningful contact. |
| Active client and service records | For the relationship and normally up to 24 months after the last service, unless a longer period is needed for claims or legal obligations. |
| Invoices, payment records and core business administration | At least 7 years where required by Dutch tax law. |
| Keys and access codes | Only while operationally required. Codes are deleted promptly after the booking or recurring arrangement ends. |
| Operational quality photographs | Normally up to 30 days after the service, or until a complaint or incident is resolved. |
| Complaint, damage and insurance files | For as long as reasonably necessary to resolve and defend the matter, normally no longer than 5 years after closure unless law or an insurer requires longer. |
| Marketing data | Until consent is withdrawn, you unsubscribe, or after a reasonable period of inactivity. |
| Cookie consent records and website logs | According to the configured provider and only for as long as necessary for security, consent evidence or analytics. |
11. Cookies and similar technologies
The website uses functional technologies required for security, navigation, forms, booking, payment and preference storage. These can be used without marketing consent where permitted by law.
Slavic Homemaking does not intentionally activate analytics, advertising, social-media or other non-essential tracking on the website without the required consent. If such tools are introduced, they will be disclosed and placed only after consent. Rejecting non-essential cookies must be as easy as accepting them, and the choice must remain changeable through Cookie Settings.
If non-essential cookies are introduced, a current cookie table will identify each cookie or script, its provider, purpose, duration and category. Google Analytics, Meta Pixel, embedded marketing video or similar tracking will not be activated before consent unless configured in a way that legally does not require consent.
12. Security
We use proportionate organisational and technical measures designed to protect personal data, including access restrictions, role-based sharing, secure accounts, device protection, confidentiality rules and controlled handling of keys and codes.
No method of storage or transmission is completely risk-free. If a personal-data breach occurs, we assess it and notify the competent authority and affected individuals where required by law.
13. Your rights
Subject to the conditions and exceptions in data-protection law, you may request access to your personal data, correction, deletion, restriction, portability, or object to processing based on legitimate interests. You may withdraw consent at any time without affecting processing already carried out lawfully.
To exercise a right, email slavichomemaking@gmail.com. We may ask for information needed to verify your identity. We normally respond within one month.
You also have the right to complain to the Dutch Data Protection Authority, Autoriteit Persoonsgegevens.
14. Marketing communications
You can unsubscribe from marketing at any time through the unsubscribe link or by contacting us. Service messages about an enquiry, booking, payment, access or quality issue are not marketing and may still be sent where necessary.
15. Third-party links
The website may link to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for third-party websites that we do not control.
16. Changes to this Privacy Policy
We may update this Privacy Policy when our services, website tools or legal obligations change. The latest version will be published on the website with its effective date. Material changes will be communicated where appropriate.
17. Contact
Questions, requests or complaints about privacy can be sent to:
- Slavic Homemaking — Luiza Janiszewska
- Naritaweg 155M, 1043 BW Amsterdam, the Netherlands
- slavichomemaking@gmail.com
- +31 6 8400 1065